Legal Policy for Good Nature Retail Ltd on Amazon UK

1. Introduction

This Legal Policy sets out the terms and conditions under which Good Nature Retail ("we," "our," or "us") operates as a seller on Amazon UK. By purchasing our products through Amazon's platform, you ("the customer," "you," or "your") agree to the following terms and conditions. This policy is governed by the laws of England and Wales and is intended to comply with Amazon’s Seller Policies and UK consumer protection laws.

2. Company Information

• Seller Name: Good Nature Retail Ltd
• Company Registration Number: 15927869
• Registered Address: Valley View, Durham, DH7 0DP

3. Products and Listings

• Product Information: We strive to ensure that all product descriptions, images, and pricing on our Amazon listings are accurate. However, in rare cases, errors may occur, and we reserve the right to correct any inaccuracies or update the listing without prior notice.
• Availability: All products are subject to availability. If a product is unavailable after an order is placed, we will notify you as soon as possible and offer a full refund or alternative product, if applicable.

4. Ordering and Payment

• Order Acceptance: Orders placed via Amazon's platform are subject to acceptance by us. We reserve the right to cancel any order if, for example, the item is unavailable or there has been a pricing error.
• Payment: All payments are processed through Amazon’s secure payment system. We do not store or have access to your payment information.
• Pricing: All prices are displayed in GBP (£) and include VAT, where applicable. Any shipping charges will be calculated and displayed by Amazon at checkout based on your selected shipping method.

5. Delivery and Shipping

• Delivery: We ship our products through Amazon’s Fulfillment by Amazon (FBA) service, or directly if we handle our own shipping. Delivery times and shipping costs are determined by Amazon based on your location and selected delivery method.
• Delivery Delays: While we strive to meet the expected delivery timelines, we are not responsible for delays caused by factors beyond our control, including carrier delays or customs issues.
• Risk of Loss: The risk of loss or damage to the product passes to you once Amazon or the designated courier delivers the product to your address.

6. Returns and Refunds

• Amazon Return Policy: We comply with Amazon's return policy. If you wish to return a product, you may do so in accordance with Amazon's return guidelines. Generally, products can be returned within 30 days of receipt for a full refund.
• Refunds: Once we or Amazon receive your returned item in its original condition, a refund will be processed through Amazon’s system within the timeframe outlined in their policies.
• Faulty Products: If a product is faulty, damaged, or not as described, you are entitled to a full refund or replacement, in line with your statutory rights under the Consumer Rights Act 2015. Please contact us through Amazon’s messaging system to arrange a return.

7. Privacy and Data Protection

As a seller on Amazon, we do not directly collect or process your personal information. All customer data, including payment details, is managed through Amazon’s platform in accordance with Amazon’s privacy policy. We only receive necessary information (such as shipping details) to fulfill your order. Please refer to Amazon’s privacy policy for further details.

8. Intellectual Property

All content, including product descriptions, images, and trademarks, used in our listings is protected by intellectual property laws. You may not use, copy, or reproduce any part of our listings without express written consent.

9. Product Liability

• Limitation of Liability: We are not liable for any indirect or consequential damages arising from the use or purchase of our products. Our liability for direct damages is limited to the value of the product purchased.
• Product Misuse: We are not responsible for any damage or injury resulting from the improper use of our products. It is your responsibility to follow all usage instructions and safety guidelines provided.

10. Customer Service and Complaints

If you have any issues with your purchase, please contact us through Amazon’s customer service platform. We are committed to resolving complaints fairly and in accordance with Amazon’s dispute resolution procedures.

11. Governing Law and Jurisdiction

This policy and all related transactions are governed by the laws of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to this Policy

We reserve the right to update this legal policy at any time. Any changes will take effect immediately upon posting on our Amazon seller profile or within the relevant Amazon policy sections. Continued purchases through our Amazon store will indicate acceptance of any updated terms.

13. Contact Information

For questions or concerns about this legal policy, you can contact us through the Amazon messaging system or at:

• Email: business.services@goodnatureretail.com
• Business Address: Valley View, Durham, DH7 0DP